Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@onycrafts.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@onycrafts.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@onycrafts.com.

Returns & Refunds Policy

Onywysi provides a 30-day (after delivered) warranty on all products. If you are not satisfied with your purchase, please submit your return request to contact@onycrafts.com

The following terms apply:

Refunds will be accepted within 30 days of delivery. If 30 days have gone by since your purchase, unfortunately, we can't offer you a refund or exchange. (please see partial refunds).
Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping (The shipping cost spent to deliver the product to the customer) will be deducted from your refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must be in the original packaging (please see partial refunds)
Refunds will not be accepted if the reason is a ''missing item'' that is not listed as included in the purchase. All the items that come in every purchase are properly listed in the description.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. This process can take up to 7 business days after the product arrives back.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. A transaction will appear on your original payment method within 3-5 business days, depending on your bank's processing time.
If the address provided by the customer is incorrect and the product returns to the sender, the following rule will apply:
Replacement: If the customer wants to receive the product, the customer will receive an invoice with an additional shipping fee.
Refund: If the customer wants a refund, the cost of the return shipping fee will be deducted from the refund.
If the customer refused to receive the product and the product arrived back to our warehouse, the cost of the original shipping (The shipping cost spent to deliver the product to the customer) will be deducted from your refund.

DEFECTIVE ITEMS:

If your items are defective and stop working before the 90-day refund period, in order for us to issue you a 100% refund + a prepaid shipping label, you must send us a photo/video of the defect. If you refuse to send us the photo/video of the defect, we cannot issue you a return label and your refund will be subjected to the values below:

IMPORTANT FACTORS REGARDING REFUND VALUES:

The items that were returned with unopened boxes will be refunded 100% of the amount. (Shipping costs are non-refundable. The cost of the original shipping (The shipping cost spent to deliver the product to the customer) will be deducted from your refund.

The items that were returned with opened boxes (regardless of whether the product was used or not) will be refunded 85% of the amount due to restock costs. (Shipping costs are non-refundable). The cost of the original shipping (The shipping cost spent to deliver the product to the customer) will be deducted from your refund.

There are certain situations only partial refunds are granted or also the refund can be rejected (if applicable)

Any item not in its original condition is damaged (scratches, wreckage, etc.), not in the original package, sent to us or missing parts for reasons not due to our error.
Any item that has its original package damaged (taped, written on, labels glued on).
Any item that is returned more than 90 days after delivery.
Any products rejected will be discarded unless the customer pays the shipping fee to receive them back .

Late or Missing Refunds (if applicable)

If you haven't received your refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received our refund yet, please contact us at contact@onycrafts.com.

Exchanges (if applicable)

We only replace items that are defective or damaged. If you need to exchange it for the same item, send us an email at

contact@onycrafts.com.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. We will ONLY be handing the return shipping costs if the item arrived damaged or was damaged during transit and is now defective AND you send us a photo/video of the damage.

The request for a return shipping label will also be considered when you complete the request at the Return Center. If approved, you will receive the return label by email. Please note that if the product is deemed to be working properly, by our technical area, the cost attributed to the return label will be deducted from your refund.